Home / About / Contact the Guide

Contact

Contact the Guide

This independent guide is not SkyCity Queenstown. Venue bookings, lost property, employment and account questions must go to the official operator.

Published 1 October 2026 · Reviewed 1 October 2026 · Queenstown Gaming Guide editorial team

Editorial evidence flowing through review to publication
Original editorial-process illustration.

Editorial and correction enquiries

Use the corrections process to report a factual issue. A public editorial inbox is not yet configured, so the site does not display a fabricated email address. The contact channel will be activated only after delivery and retention controls are documented.

Official venue enquiries

For current venue operations, use the official SkyCity Queenstown website or its published telephone number, +64 3 441 0400. Do not send personal documents through this guide.

Urgent gambling support

For confidential New Zealand support, call the Gambling Helpline on 0800 654 655 or text 8006. This site does not provide counselling or emergency services.

Publication checklist

  • Choose editorial or venue recipient
  • Do not send proof-of-age documents
  • Do not send payment information
  • Use official source for live operations
  • Use helpline for gambling support
  • Record the page URL for corrections
Need immediate gambling support?

Call the New Zealand Gambling Helpline on 0800 654 655 or text 8006.

How this policy changes publication decisions

This policy is an operational control, not a reputation statement. Every material claim needs an owner, a source that can support the exact wording, a verification date and a clear response when the evidence changes. Search snippets, copied affiliate tables and anonymous reviews cannot satisfy that standard.

  • Keep primary evidence beside the claim it supports.
  • Mark unresolved legal or factual points before publication.
  • Correct the page, changelog and dependent pages together.

Independence also means disclosing the commercial model. Sponsored links may earn the guide a commission; they are labelled, and commercial considerations do not override legal, safety or factual gates.

How to use this information

Start with the decision you need to make, then distinguish a stable fact from a live condition. An address or statutory rule may remain stable for years; a timetable, entrance condition, machine configuration or promotional term may change without notice. Follow the primary-source link closest to the claim and check that it describes the same venue, service, product and date.

Keep a simple record of what you checked and when. Do not fill an evidence gap with a directory excerpt, an old screenshot or another publisher’s confidence. Where two official sources differ, use the more specific and current source, describe the conflict, and ask the responsible organisation before relying on it.

Evidence rule: use the linked official source for the live fact, then record the date checked. If the source is unavailable or ambiguous, keep the claim unpublished and list it in Sources and updates.